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Product Mindset

Choosing Your Metric Framework

AARRR, HEART, or North Star? Pick the right framework for your product type

Frameworks Deep Dive

Each framework solves different problems. Choose based on your product stage and type:

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AARRR Pirate Metrics

When to Use:

Consumer products, SaaS, mobile apps with clear funnel

How It Works:

Acquisition β†’ Activation β†’ Retention β†’ Revenue β†’ Referral

Implementation:

Track % conversion at each stage. Identify biggest drop-offs. Focus there first.

Common Pitfall:

Don't optimize each stage independently-retention impacts acquisition (word-of-mouth).

Building Your Metric Hierarchy

Metric Pyramid

Level 1: North Star
ONE metric that captures core value
Example: Messages sent (Slack), Rides completed (Uber)
Level 2: Primary Metrics (3-5)
Drive North Star
Activation rate, retention, engagement
Level 2: Secondary Metrics
Monitor health
NPS, support tickets, load time
Level 3: Supporting Metrics (10-20)
Team-level details
Feature usage, page speed, API errors, etc.

Rule: Execs track Level 1+2. Teams track Level 2+3. Don\'t overwhelm everyone with everything.

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Don\'t Mix Frameworks

Pick ONE framework and stick with it. Mixing AARRR + HEART + North Star creates confusion and analysis paralysis. Choose the framework that fits your product type, implement it fully, then iterate.

Key Takeaways

  • β€’AARRR: Best for consumer products with clear funnels
  • β€’HEART: Best for complex enterprise products
  • β€’North Star: Best for early-stage alignment
  • β€’Build metric hierarchy: North Star β†’ Primary β†’ Supporting