User Experience Metrics
Master UX metrics to measure and optimize AI agent performance from the user perspective
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0 / 5 completedTask Success & User Engagement
Success metrics measure goal achievement: did the user accomplish what they came to do? Engagement metrics track interaction depth and duration. High engagement with low success signals frustration— users are trying hard but failing. Low engagement with high success is ideal: efficient task completion.
Interactive: User Journey Simulator
Compare successful vs failed user journeys to see how success and engagement differ:
Click 'Simulate' to watch a user journey
Success & Engagement Metrics
Task Success
- • Completion rate (did user finish?)
- • First-attempt success rate
- • Goal achievement score
- • Escalation to human rate
User Engagement
- • Messages per session
- • Session duration
- • Feature exploration rate
- • Return visit frequency
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The Success-Engagement Matrix
Plot users on success (x-axis) vs engagement (y-axis) to identify patterns:
- • High success + Low engagement: Efficient (ideal)
- • High success + High engagement: Exploring features (good)
- • Low success + High engagement: Struggling (fix urgently)
- • Low success + Low engagement: Giving up (critical issue)